Managed Technology Services
Who is watching over your network and other Information Technology? Support and Network Services should be 'Managed' and 'Comprehensive'. Great thought should be put into every aspect of your Information Systems to ensure your business needs and requirements are met, that all the systems run smoothly and that Security is not merely an afterthought.
Standard Support Practices typically only fix your current problems. These problems may occur again and again with no thought going into resolving the issues, the source of the problems. Many techs simply care about the 'fix' and their money without any thought of your needs an interruptions to your business. We provide complete systems support and services to meet all your needs that include proper Systems Troubleshooting; Conflict Resolution, and Systems Maintenance.
Our Services
We can provide your business with a complete range of digital technology solutions. We offer many services and as members of the “Digital Technologies Alliance” we can service ALL your digital needs. Here are some the services that Eyes On Technology can provide you. If you require any other services, we can have a member of the Digital Technologies Alliance serve your needs.
System Sales
Upgrades and Updates
Upgrades and Updates
Service and Repairs
Comprehensive Systems Support
Preventive Systems Maintenance
Data Recovery
Imaging Services
Network Services and Support
Network Design and Implementation (Linux, Novell & Windows)
Comprehensive Systems Support
Preventive Systems Maintenance
Data Recovery
Imaging Services
Network Services and Support
Network Design and Implementation (Linux, Novell & Windows)
Network and Server Documentation
Server Design and Implementation (Virtual Servers, AD, Exchange, SQL, BES, Linux, Security)
Server Design and Implementation (Virtual Servers, AD, Exchange, SQL, BES, Linux, Security)
Network Security Services
Secured VPN and SSL
Wireless Networking Services
Long Range Point to Point Wireless Communications
Advanced Malware Removal and Services
Antivirus and Anti Spyware Support and Services
Systems Assessment Studies
Network Audits
Secured VPN and SSL
Wireless Networking Services
Long Range Point to Point Wireless Communications
Advanced Malware Removal and Services
Antivirus and Anti Spyware Support and Services
Systems Assessment Studies
Network Audits
Office Computer Training (OS, Mail Systems & MS Office Suites)
Lunch and Learn Classes (OS, Mail Systems & MS Office Suites)
Public and Corporate Speaking Engagements (Future of Technology, Systems Security & Virus Information)
Lunch and Learn Classes (OS, Mail Systems & MS Office Suites)
Public and Corporate Speaking Engagements (Future of Technology, Systems Security & Virus Information)
Corporate Policies (Security Policies, Internet Usage Policies, Mail System Policies, Systems Policies, Laptop Usage Policies, Privacy Policies and others)
Procedure Documentation, Systems Documentation & Manuals
Procedure Documentation, Systems Documentation & Manuals
Corporate Security (Firewalls, Hacking, Spyware, Viruses, Trojans, Security Devices, Spam, Personnel & HR Training)
Backup, Remote Backup and Off-Site Backup Services
Backup and Disaster Recovery Planning (On & Off Site)
Rights Management Services (RMS) & Information Rights Management (IRM)
Backup, Remote Backup and Off-Site Backup Services
Backup and Disaster Recovery Planning (On & Off Site)
Rights Management Services (RMS) & Information Rights Management (IRM)
Consulting
About to launch a new project but not sure if you are doing the right thing? Is your current IT Support Company selling you too much (or not enough), or at the wrong price? Is your IT department thinking about a project or upgrading systems but need some guidance? We can help. We can provide you with comprehensive consulting services for specific projects or complete systems audits and analysis.
Support Services
Eyes On Technology can provide a wide range of hardware support services in many technologies. Whether you need installation of a new office network or temporary support for a single home-based business, we have a plan to fill your needs. From Hourly Rates, Full Support Rates that include full systems support, to Contract Rates that offer a fixed amount of service at prices bellow our Hourly Rates; we have a package that is right for you. Please call for details.
Service Support Rates
Eyes On Technology does not believe in contracts. We feel that if we are not doing a good job and not saving you money that you should be able to get rid of us as your provider without notice and without financial penalties. We usually recommend hourly rates but we can customize a contract for your specific needs and requirements if you prefer a contract. We will do a full assessment of your systems and your requirements. We will then formulate and action plan to resolve current issues and plan for proper on-going Managed Technologies Maintenance and Services. Typically these plans offer a minimum number of guaranteed hours at a rate lower that our regular hourly rates. Our Service Support Plans are designed to give you all your computer service needs and time to do properly scheduled maintenance. Please call and arrange for a quote on Contract Support Rates.
You probably have a "health plan" for yourself, and "roadside assistance" for your car, but who is looking after the health and well-being of your computer? Please call and arrange for a quote on Contract Rates.
Full Support Rates
Eyes On Technology offers three levels of comprehensive full support rates; Bronze, Silver and Gold. Prices vary based on individual needs, requirements and size of network. Please call and arrange for a quote on Full Support Rates.
Bronze level support: Includes all phone in, Remote Assistance & Remote Desktop Support and and on-site support during normal business hours - defined as Monday through Friday (non-holidays) from 8:00am until 5:00pm. *See complete Bronze service level definition for additional detail and problem resolution targets.
Silver level support: Includes all phone in, Remote Assistance & Remote Desktop Support and on-site support during extended business hours - defined as Monday through Saturday (non-holidays) from 8:00 am until 10:00 pm. *See complete Silver service level definition for additional detail and problem resolution targets.
Gold level support: Provides the highest level of support offered by Eyes On Technology. Under a Gold level support plan, we are available to you 24 hours a day 7 days a week (including holidays) and includes all phone in, Remote Assistance & Remote Desktop Support and on-site support. *See complete Gold service level definition for additional detail and problem resolution targets.
Additional Benefits to ‘Full’ and ‘Contract’
Support Clients
Support Clients
- Full and Contract Support clients get rates lower than our standard hourly rates.
- Full and Contract Support clients get preferred rates on all other services.
- Full and Contract Support clients get a preferred “Home Support” rate for all their employees.
Hourly Rates
Hourly rates are available to everyone on an as needed basis. All rates are subject to a minimum and could include travel time. Please call.
We would love to hear from you. If you have any comments or suggestions or would just like to reach us, please call or leave us a message.
Call us at 604-779-7099.
